Transforming patient consultations, deposit collection, and practitioner room allocation across Melbourne & Sydney clinics.
Consultation Inquiries
Conversion-optimized service pages and frictionless medical intake flow.
Saved Per Week on Admin
Automated intake questionnaires and digital patient record synchronization.
Patient Attendance Rate
Pre-appointment SMS/Email preparation reminders and A$50 deposit hold.
With expanding clinics in Melbourne and Sydney, Lumina Aesthetic struggled to manage practitioner room schedules and specialized treatment durations. Front-desk staff were overloaded with phone bookings and manually emailing pre-treatment medical consent forms, leading to double-booked treatment rooms and costly cancellations for high-ticket cosmetic procedures.
We designed a comprehensive company profile and specialized clinical booking platform. It features treatment-specific scheduling, doctor and aesthetician selection, digital medical intake questionnaires, and deposit pre-authorizations fully compliant with Australian privacy standards.
"The operational relief has been enormous. Our doctors are fully scheduled, pre-consultation paperwork is completed before arrival, and our patients love the seamless booking experience."Dr. Elena Voss Clinical Director, Lumina Aesthetic Clinic
Let's discuss how DOP can build an automated booking engine and company website tailored for your service brand.
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